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Where to report a romance scam, country by country

Call your bank first. Then report it to the right official body, so the people who can act on it know.

By the Just Senior Singles editorial teamUpdated · 5 min read

In short

Lost money to a romance scam? Call your bank first, then report it. In the US, report to the FTC at ReportFraud.ftc.gov and the FBI at ic3.gov. In England, Wales and Northern Ireland, use Report Fraud (0300 123 2040); in Scotland, call Police Scotland on 101. In Canada, contact the CAFC; in Australia, use ReportCyber or Scamwatch.

Key facts
First callYour bank, on the number on your card
USReportFraud.ftc.gov and ic3.gov
England, Wales, NIReport Fraud, 0300 123 2040
ScotlandPolice Scotland, 101
Canada / AustraliaCAFC, 1-888-495-8501 / ReportCyber or Scamwatch

Reporting a romance scam can feel embarrassing. It shouldn't. A romance scam is a fake relationship built online to get money, and the people behind it are organized criminals. Every report helps the authorities track them and warn other people. The contacts below were checked on 17 and 18 October 2026.

First, wherever you live

Your bank comes first, because it is the one place that may be able to stop a payment. Then gather the evidence and report.

  1. Stop sending money and stop replying.
  2. Call your bank or card company right away, using the number on the back of your card or on your statement, not one the scammer gave you. Tell them it's fraud. The faster you act, the better the chance of stopping or recovering a payment.
  3. Gather what you have (see the checklist below).
  4. Report the profile to the dating site. On Just Senior Singles, use the members help center.
  5. Report the scam to the official body for your country.

What to say when you call your bank

You don't need the right words; just be clear. For example: "I think I've been the victim of a romance scam. I sent money to someone I met online, and I'd like to report the payments as fraud and stop any more."

What to have ready

Reports are quicker and more useful with the details in front of you. Don't worry if you only have some of them; report anyway.

Gather Examples
Who they said they were Names, profile links, usernames, photos
How you talked Email addresses, phone numbers, app names, screenshots of messages
Every payment Date, amount, method (bank transfer, gift card, crypto, wire), and where it went
Gift cards The card numbers and receipts, if you still have them
Anything you shared Bank details, ID documents, passwords

Don't delete the conversation, even if you want to. It's evidence.

United States

In the US, report to the FTC and the FBI's Internet Crime Complaint Center; free helplines can talk you through it.

Who What for How
Federal Trade Commission (FTC) Reporting scams and fraud ReportFraud.ftc.gov
FBI Internet Crime Complaint Center (IC3) Reporting online fraud and cybercrime ic3.gov
National Elder Fraud Hotline (U.S. Department of Justice) Help for people 60 and over who've been victims of financial fraud 1-833-FRAUD-11 (1-833-372-8311), Monday to Friday, 10 a.m. to 6 p.m. Eastern
AARP Fraud Watch Network Helpline Free guidance and support if you've been targeted 877-908-3360, Monday to Friday, 8 a.m. to 8 p.m. Eastern
IdentityTheft.gov (FTC) A recovery plan if you shared personal details identitytheft.gov
Local police If you've lost money or feel threatened Your police department's non-emergency number; 911 in an emergency

The FTC also asks you to report the scam to the dating or social media site where you met the person. IC3 says to file a report even if you're not sure your complaint qualifies. The FTC can't resolve individual reports, but it uses them to investigate and bring cases.

If the person being scammed is an older or vulnerable adult who may not be able to protect themselves, you can also contact Adult Protective Services in their state. The Consumer Financial Protection Bureau's guide to reporting elder financial abuse explains who to call. Our US page lists the free Eldercare Locator, which can point you to local services.

United Kingdom

In the UK, where you report depends on which nation you live in.

Where you live Who How
England, Wales, Northern Ireland Report Fraud reportfraud.police.uk or 0300 123 2040
Scotland Police Scotland Call 101
Anywhere in the UK Your bank, via 159 Call 159 to be connected to your own bank

Report Fraud is the place to report fraud and cyber crime if you live in England, Wales or Northern Ireland. It replaced Action Fraud in December 2025. If you live in Scotland, its website tells you to report via 101 instead.

159 is a short number run through Stop Scams UK that connects you to your own bank. It covers more than 99% of UK retail bank current accounts, and Stop Scams UK says it can't be spoofed or impersonated.

Scam texts and emails: forward suspicious texts free to 7726, and suspicious emails to report@phishing.gov.uk, as GOV.UK advises.

Emotional support: in England and Wales, the charity Victim Support runs a free Supportline on 08 08 16 89 111 for anyone affected by crime, including fraud. The government's Stop! Think Fraud campaign lists further support. Our UK page has the free advice lines for older people in each nation.

Canada

The Canadian Anti-Fraud Centre (CAFC) collects reports of fraud and cybercrime:

  • Online: reportcyberandfraud.canada.ca
  • Phone: 1-888-495-8501, Monday to Friday, 10 a.m. to 4:45 p.m. Eastern, closed on holidays

If you're a victim, the CAFC asks you to contact your local police as soon as possible as well. It asks for reports whether or not you're a victim.

Australia

In Australia, the right place depends on whether you lost money or personal information.

  • Lost money online: report to police through ReportCyber at cyber.gov.au.
  • Everything else, including near misses: report to Scamwatch at scamwatch.gov.au.
  • Contact your bank immediately if you've lost money.
  • Gave a scammer personal information? IDCARE is a free, not-for-profit identity and cyber support service. Call 1800 595 160, Monday to Friday, 7 a.m. to 7 p.m. AEST.
  • Feeling overwhelmed? Scamwatch points people to Lifeline on 13 11 14.

Our Australia page has more local help for older Australians.

After you've reported it

Scammers often go back to people they've already fooled, sometimes under a new name, so stay alert.

  • Expect scammers to try again. Some pose as police, lawyers or "recovery agents" offering to get your money back for a fee. The FBI's IC3 says it will never contact you directly for information or money. Hang up on anyone who asks you to pay to recover a loss.
  • Be wary of a "new" love interest who contacts you soon after, especially one who seems to know what happened. The FBI also warns that criminals use AI to fake voices and video, so check any surprising call by ringing the person or organization back on a number you know.
  • Change passwords if you shared any, starting with your email and bank accounts.
  • Watch your statements for payments you don't recognize.
  • Tell someone you trust. Being scammed is a shock, and talking helps. In the US, the AARP helpline above offers support as well as guidance.

Read more

Our guide to romance scams aimed at people over 50 explains how these scams work, and how to spot a fake dating profile covers the warning signs to look for next time. The main safety page has everything else.

Questions people ask

Is it worth reporting if I didn't lose any money?

Yes. Reports help the authorities spot patterns and warn others. The CAFC in Canada asks for reports whether or not you are a victim, and Scamwatch in Australia takes reports of scams where nothing was lost. Near misses are useful information, and the profile should still be reported to the dating site.

Will reporting get my money back?

Not always, but speed matters. Your bank or card company is the most likely route, so call them first, then report to the authorities. The FTC, for example, can't resolve individual reports, but it uses them to investigate and bring cases. Ask your bank what it can do as soon as you notice.

Someone says they can recover my money for a fee. Should I trust them?

No. Recovery offers are a common follow-up scam, sometimes from people posing as police, lawyers or government staff. The FBI's IC3 says it will never contact you directly for information or money. Hang up, don't pay anything, and call your bank on the number you know.

Should I report the profile to the dating site too?

Yes. On Just Senior Singles, report it through the members help center so the profile can be looked at. The FTC also asks people to report scams to the site or app where they met the person, because it helps stop the same scammer writing to someone else.

I gave the scammer my personal details but no money. What now?

Act as if your details could be misused. In the US, IdentityTheft.gov gives a step-by-step recovery plan. In Australia, IDCARE offers free help. Everywhere, change passwords you shared and tell your bank, so it can watch for unusual activity.

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