In short
Lost money to a romance scam? Call your bank first, then report it. In the US, report to the FTC at ReportFraud.ftc.gov and the FBI at ic3.gov. In England, Wales and Northern Ireland, use Report Fraud (0300 123 2040); in Scotland, call Police Scotland on 101. In Canada, contact the CAFC; in Australia, use ReportCyber or Scamwatch.
| First call | Your bank, on the number on your card |
|---|---|
| US | ReportFraud.ftc.gov and ic3.gov |
| England, Wales, NI | Report Fraud, 0300 123 2040 |
| Scotland | Police Scotland, 101 |
| Canada / Australia | CAFC, 1-888-495-8501 / ReportCyber or Scamwatch |
Reporting a romance scam can feel embarrassing. It shouldn't. A romance scam is a fake relationship built online to get money, and the people behind it are organized criminals. Every report helps the authorities track them and warn other people. The contacts below were checked on 17 and 18 October 2026.
First, wherever you live
Your bank comes first, because it is the one place that may be able to stop a payment. Then gather the evidence and report.
- Stop sending money and stop replying.
- Call your bank or card company right away, using the number on the back of your card or on your statement, not one the scammer gave you. Tell them it's fraud. The faster you act, the better the chance of stopping or recovering a payment.
- Gather what you have (see the checklist below).
- Report the profile to the dating site. On Just Senior Singles, use the members help center.
- Report the scam to the official body for your country.
What to say when you call your bank
You don't need the right words; just be clear. For example: "I think I've been the victim of a romance scam. I sent money to someone I met online, and I'd like to report the payments as fraud and stop any more."
What to have ready
Reports are quicker and more useful with the details in front of you. Don't worry if you only have some of them; report anyway.
| Gather | Examples |
|---|---|
| Who they said they were | Names, profile links, usernames, photos |
| How you talked | Email addresses, phone numbers, app names, screenshots of messages |
| Every payment | Date, amount, method (bank transfer, gift card, crypto, wire), and where it went |
| Gift cards | The card numbers and receipts, if you still have them |
| Anything you shared | Bank details, ID documents, passwords |
Don't delete the conversation, even if you want to. It's evidence.
United States
In the US, report to the FTC and the FBI's Internet Crime Complaint Center; free helplines can talk you through it.
| Who | What for | How |
|---|---|---|
| Federal Trade Commission (FTC) | Reporting scams and fraud | ReportFraud.ftc.gov |
| FBI Internet Crime Complaint Center (IC3) | Reporting online fraud and cybercrime | ic3.gov |
| National Elder Fraud Hotline (U.S. Department of Justice) | Help for people 60 and over who've been victims of financial fraud | 1-833-FRAUD-11 (1-833-372-8311), Monday to Friday, 10 a.m. to 6 p.m. Eastern |
| AARP Fraud Watch Network Helpline | Free guidance and support if you've been targeted | 877-908-3360, Monday to Friday, 8 a.m. to 8 p.m. Eastern |
| IdentityTheft.gov (FTC) | A recovery plan if you shared personal details | identitytheft.gov |
| Local police | If you've lost money or feel threatened | Your police department's non-emergency number; 911 in an emergency |
The FTC also asks you to report the scam to the dating or social media site where you met the person. IC3 says to file a report even if you're not sure your complaint qualifies. The FTC can't resolve individual reports, but it uses them to investigate and bring cases.
If the person being scammed is an older or vulnerable adult who may not be able to protect themselves, you can also contact Adult Protective Services in their state. The Consumer Financial Protection Bureau's guide to reporting elder financial abuse explains who to call. Our US page lists the free Eldercare Locator, which can point you to local services.
United Kingdom
In the UK, where you report depends on which nation you live in.
| Where you live | Who | How |
|---|---|---|
| England, Wales, Northern Ireland | Report Fraud | reportfraud.police.uk or 0300 123 2040 |
| Scotland | Police Scotland | Call 101 |
| Anywhere in the UK | Your bank, via 159 | Call 159 to be connected to your own bank |
Report Fraud is the place to report fraud and cyber crime if you live in England, Wales or Northern Ireland. It replaced Action Fraud in December 2025. If you live in Scotland, its website tells you to report via 101 instead.
159 is a short number run through Stop Scams UK that connects you to your own bank. It covers more than 99% of UK retail bank current accounts, and Stop Scams UK says it can't be spoofed or impersonated.
Scam texts and emails: forward suspicious texts free to 7726, and suspicious emails to report@phishing.gov.uk, as GOV.UK advises.
Emotional support: in England and Wales, the charity Victim Support runs a free Supportline on 08 08 16 89 111 for anyone affected by crime, including fraud. The government's Stop! Think Fraud campaign lists further support. Our UK page has the free advice lines for older people in each nation.
Canada
The Canadian Anti-Fraud Centre (CAFC) collects reports of fraud and cybercrime:
- Online: reportcyberandfraud.canada.ca
- Phone: 1-888-495-8501, Monday to Friday, 10 a.m. to 4:45 p.m. Eastern, closed on holidays
If you're a victim, the CAFC asks you to contact your local police as soon as possible as well. It asks for reports whether or not you're a victim.
Australia
In Australia, the right place depends on whether you lost money or personal information.
- Lost money online: report to police through ReportCyber at cyber.gov.au.
- Everything else, including near misses: report to Scamwatch at scamwatch.gov.au.
- Contact your bank immediately if you've lost money.
- Gave a scammer personal information? IDCARE is a free, not-for-profit identity and cyber support service. Call 1800 595 160, Monday to Friday, 7 a.m. to 7 p.m. AEST.
- Feeling overwhelmed? Scamwatch points people to Lifeline on 13 11 14.
Our Australia page has more local help for older Australians.
After you've reported it
Scammers often go back to people they've already fooled, sometimes under a new name, so stay alert.
- Expect scammers to try again. Some pose as police, lawyers or "recovery agents" offering to get your money back for a fee. The FBI's IC3 says it will never contact you directly for information or money. Hang up on anyone who asks you to pay to recover a loss.
- Be wary of a "new" love interest who contacts you soon after, especially one who seems to know what happened. The FBI also warns that criminals use AI to fake voices and video, so check any surprising call by ringing the person or organization back on a number you know.
- Change passwords if you shared any, starting with your email and bank accounts.
- Watch your statements for payments you don't recognize.
- Tell someone you trust. Being scammed is a shock, and talking helps. In the US, the AARP helpline above offers support as well as guidance.
Read more
Our guide to romance scams aimed at people over 50 explains how these scams work, and how to spot a fake dating profile covers the warning signs to look for next time. The main safety page has everything else.
Questions people ask
Is it worth reporting if I didn't lose any money?
Yes. Reports help the authorities spot patterns and warn others. The CAFC in Canada asks for reports whether or not you are a victim, and Scamwatch in Australia takes reports of scams where nothing was lost. Near misses are useful information, and the profile should still be reported to the dating site.
Will reporting get my money back?
Not always, but speed matters. Your bank or card company is the most likely route, so call them first, then report to the authorities. The FTC, for example, can't resolve individual reports, but it uses them to investigate and bring cases. Ask your bank what it can do as soon as you notice.
Someone says they can recover my money for a fee. Should I trust them?
No. Recovery offers are a common follow-up scam, sometimes from people posing as police, lawyers or government staff. The FBI's IC3 says it will never contact you directly for information or money. Hang up, don't pay anything, and call your bank on the number you know.
Should I report the profile to the dating site too?
Yes. On Just Senior Singles, report it through the members help center so the profile can be looked at. The FTC also asks people to report scams to the site or app where they met the person, because it helps stop the same scammer writing to someone else.
I gave the scammer my personal details but no money. What now?
Act as if your details could be misused. In the US, IdentityTheft.gov gives a step-by-step recovery plan. In Australia, IDCARE offers free help. Everywhere, change passwords you shared and tell your bank, so it can watch for unusual activity.
Keep reading
- Romance scams aimed at people over 50How romance scams aimed at people over 50 work, the stories and payment tricks scammers use, and what to do if you're targeted.
- How to spot a fake dating profileThe warning signs of a fake dating profile, simple checks you can do yourself, and what to do if you find one.
- Meeting a match in person for the first timeA simple safety checklist for meeting someone from a dating site for the first time, including traveling to meet.
- Where senior singles really meet, close to homeWalking clubs, dance classes, faith groups, volunteering and singles events: where people over 50 meet, and how to find them locally.
Sources
- ReportFraud.ftc.gov — Federal Trade Commission
- Romance scams — FTC Consumer Advice
- IdentityTheft.gov — Federal Trade Commission
- Internet Crime Complaint Center (IC3) — FBI
- National Elder Fraud Hotline (U.S. Department of Justice COPS Office)
- Reporting elder financial abuse guide — Consumer Financial Protection Bureau
- Fraud Watch Network Helpline — AARP
- Report Fraud (England, Wales and Northern Ireland)
- Romance fraud — Police Scotland
- 159 — Stop Scams UK
- Avoid and report internet scams and phishing — GOV.UK
- Get support after fraud — Stop! Think Fraud (UK Government)
- Supportline — Victim Support
- Report fraud — Canadian Anti-Fraud Centre
- Australian Cyber Security Centre: recover from scams
- Have a heart-to-heart with loved ones to help stop scams — Scamwatch
- IDCARE
- FBI IC3: criminals use generative AI to facilitate financial fraud (PSA, Dec 2024)
Checked October 18, 2026. Spotted something out of date? Tell us.

